FAQs
Returns/Exchanges/Refunds
Online purchases are valid for exchange, credit or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail.
Yes, return shipping fees are at the customers own expense.
Please allow 2-3 weeks from the returned shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Refunds will be issued to the original form of payment
All returned items must be accompanied by the return form and customs documents (if applicable)
We do not accept returns/exchanges after 30 days.
All returned or exchanged items must be unwashed, unworn and undamaged with all tags attached.
Jewelry and all other items must be in its original packaging.
Shipping/Tracking
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to reunite areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered. Products may also be delivered in separate shipments.
Yes, you will receive an email confirmation of the shipment and tracking number. Please allow 24 hours for the email confirmation. It can take an anywhere between 2-5 days, depending on your state location.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website.
We ship to all 50 states in the US. Any shipments outside of the US are not available at this time.
If there us any damage to the packaging on delivery, contact us immediately at orders@mahalbrand.com
Payment Issues
We accept Visa, Mastercard, Discover, American Express & PayPal
Send us an email at orders@mahalbrand.com to get help with any payment/order concerns
Product/Order Issues
Follow our socials to know when items are restocked, what items are selling out and for all of the inside scoops!
All items are unisex, unless otherwise stated
You can email us at @mahalbrand.com. For questions and concerns about your order please email orders@mahalbrand.com
For email, please give us 1-2 business days to be able to address your concerns.
If you contact us within 24 hours and your order hasn’t been shipped yet, you can cancel the order. You can submit a help ticket to the email: orders@mahalbrand.com if you decide to cancel the order.
If you contact us within 24 hours and your order hasn’t been shipped yet, you can cancel the order. You can submit a help ticket to the email: orders@mahalbrand.com if you decide to cancel the order.
For orders canceled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. The refund will be processed within a week after receiving your return package. We do not accept order cancellations if the order has already been shipped.
Please contact us at orders@mahalbrand.com immediately.
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Email: mahalbrand.com
